Inbound Call Center Services
Inbound Call Center Services in the BPO industry is the type of services in which call center agents receive telephonic calls from customers and clients for solving queries. Inbound support outsourcing in a BPO industry offers a wide range of customer-focused services that help businesses in offering instant, efficient, and immaculate solutions to customers related to their queries, qualms, issues, and grievances.
What are different Inbound Services?
- Query handling services
- Information request services
- Customer services
- Sales lead qualification and closure services
- Technical troubleshooting Services
- Customer help desk services
- Inbound sales services
OutBound Call Center Services
Outbound call center services in a BPO industry is the type of services in which call center agents make an outgoing call for a company or organization. An outbound call center in a BPO industry is the exact opposite of an inbound call center. Instead of having a majority of your calls come into your call center, specializes in outbound call centers are, generally, making active outgoing calls. Call center agent generally selling product service of company or scheduling appointment with the customer. The call center outsourcing service helps the client in several ways to progress and cherish their business among the competitors.
Benefits of outbound support outsourcing
- Lead Generation
- Customer Acquisition
- Increasing Profitability Per Customer
- Converting Browsers to Buyers
We at Zeedup has a specialized team of engineers and managers who take care of process in a efficient way