Sales Force Adminstration Admin Course Syllabus Schedule for Level 1 (Administrator Exams)   Introduction Introduction to Cloud Computing What is Cloud Computing Advantages Layers - Client, Application(Software as a Service (SaaS)), Platform (platform as a service (PaaS)), InfraStructure(infrastructure as a service" (IaaS)), Server Deployment Models - Public cloudm Community Cloud, Hybrid Cloud, Private Cloud Introduction to SalesForce What is Advantages Products and Services Customer Relationship Management(CRM) - Salesforce CRM and other CRM The Sales Cloud The Service Cloud Platform Chatter AppExchange Configuration Web services Mobile support Introduction to Platform Registering Developer Edition with Standard applications Standard Tabs Standard Objects and relationships, Links Setup page - Personal Setup, Application Setup and Administration Setup Personal Setup Personal Information Change Password Reset my security Token Change My Display Grant Login Access Calendar Access Reminders Email Settings Designing Applications on - I Creating new application Creating Custom objects Creating Tabs - Custom Tabs, Web tabs Adding text ,Currency,Checkbox,Date fields Creating Picklists Field Dependencies Designing Applications on - II Encrypted fields, field help, and field history tracking Use master detail, lookup, and many-to-many Relationships Custom button and links Creation Rollup Summary field Designing Applications on - III Develop custom formulas Use the vlookup, regex, ischanged, isnew, and prior value functions to build business processes Validation Rules - Creating rule by applying formulas Payelayouts - Payelayout Editor,Grouping fields into New Section, adding space between Fields, Editing Field properties Search Layouts Designing Applications on - IV Workflows Introducing Workflow Rules and work flow actions Email Alerts - Email templates Tasks Field Updates - Queues and Time Dependent Workflow Actions Designing Applications on - V Creating an approval Process Create an Email template for approvals Create an Approval Process Create a Custom Profile Create User Test the Approval Process Reports Introducing Reports and Custom Reports Create a tabular Report Create a Summary Report - Adding Summary fields and adding Columns and Filters Create Matrix Report Exporting Reports Dashboards - Creating and Editing Dashboards, Adding Dashboard SnapShots to Home Page, Creating Additional Reports Creating Custom Report Types Sharing and Security data - I Creating User Accounts Controlling Access to Data Controlling Access to Objects Introducing Profiles Standard Profiles Custom Profiles Controlling Access to Fields Introducing Field Level Security Accessing Field-Level Security Settings Sharing and Security data - II Controlling Access to Records Introducing Organization-Wide Defaults Introducing Role Hierarchies Company Roles and Profiles Sharing Rules Manual Sharing Sharing and Security data - III Displaying Field values and Page Layouts according to Profiles - Overriding Sharing with Object Level Permissions Administration Groups - Managing Groups(Public and Personal) Sharing and Security data - IV Login History Password Policies User session Settings Set Trusted Ip range Administration Setup - Mobile, Desktop and Email administration Mobile Administration: Configuring Mobile user User Settings Desktop Administration: Configuring for outlook Offline Briefcase configuration Email Administration Testing Deliverability Deliverability Settings Setting Organization-Wide addresses Compliance BCC Setting Email Footers Company Profile and Monitoring Editing Company Information Settings Fiscal Year Settings Business Hours and Holis Language Settings Debug Logs Email Log files Managing data - I Importing data to from external Sources Import Custom objects Data Export Mass Transfer Records Mass Delete Records Mass Transfer Approval Mass Update addresses Managing data - II   Data Loader Data loader Overview When to use Data Loader Installing and Configuring data Loader Use Data Loader to create mapping files and upsert data Running Batch Processes Command Line Quick start

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Credential Overview

The Salesforce Certified Administrator credential is designed for those who have experience as a Salesforce Administrator. Candidates should possess broad knowledge of Salesforce applications, regularly configure and manage Salesforce, and continuously look for ways their companies can get even more from additional features and capabilities.

Here are some examples of the concepts you should understand to pass the exam:

  • Manage users, data, and security
  • Maintain and customize Sales Cloud and Service Cloud applications
  • Build reports, dashboards, and workflows



Sales Force Adminstration

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