ITIL® 4 Foundation Training with Certification Voucher @ 20% OFF

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ITIL® 4 Foundation Training with Certification Voucher

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ITIL® 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for improving the quality of IT services across the IT organization.

  Weekend class on 24th & 25th August

  10 AM- 6PM IST(Indian Standard Time)

Venue: Zeedup Technologies & Services

What skills will you learn?
Upon completion of this ITIL® Certification training you will learn:
  • Concepts, key principles and process models required to pass the ITIL 4 Foundation exam.
  • How ITIL principles can help an individual understand and apply IT service management in their organization.
  • How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques.
  • The purposes and key terms of 15 ITIL practices.
  • Industry best practices for deploying IT services.
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ITIL® V4 Foundation Z- Training Key Features

  • 90 days of flexible access to online training classes
  • 16 hours of instructor-led training
  • 4 simulation exams
  • 2 industry case studies
  • Exam Voucher Included
  • Pdfs and ebooks for exam preparation
  • Life time access to high quality video recordings
  • 24×7 learner assistance and support

FAQs

The latest version of the world’s most popular ITSM framework is called ITIL® V4. It is the outcome of the contribution of more than 150 industry experts, contributors, and writers along with a new ITIL Development Group which comprises of more than 2000 members who represent many of the largest organizations around the world.
Focus and purpose of ITIL®  V4: 
The major focus of ITIL® V4 is on integrating the ITIL guidance with best practices from the world of Agile, DevOps, and Lean. Its purpose is to provide comprehensive guidance to the organizations for managing Information Technology in the modern service economy. As the name suggests, it is going to play a pivotal role in supporting individuals and organizations to helm the Fourth Industrial Revolution. The Publications associated with ITIL Strategist, ITIL Specialist, and ITIL Leader will be released along with respective modules in the second half of 2019.

The fourth version of ITIL®, the latest version of the world’s most popular ITSM framework, was released on 28th,February 2019.

The fourth version of ITIL®, the latest version of the world’s most popular ITSM framework, was released on 28th, February 2019.

The previous versions of ITIL faced criticism based on the relationship with the ITSM community and its failure to keep up with the recent trends in IT operations and software development. ITIL® V4 has come up with community-driven updates and identifies Agile, DevOps, and Lean as key focus areas for integration with traditional ITIL best practices to address this criticism.

The ITIL® processes within IT Service Management (ITSM) ensure that IT Services are provided in a focused manner that enables organizations and individuals to deliver cost-effective IT Service Management aligned with the business vision, strategy and growth. With the help of the processes, IT Services are clearly defined, success can be measured with regards to the service provision, and targeted improvement measures can be introduced where necessary. There are many ITIL® processes that are grouped under each of the following five modules:

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement.

The certification scheme for becoming an ITIL Master has undergone some changes in ITIL®  V4. There are two designations which have been streamlined with certain modules to provide clear paths for practitioners to continue their ITIL journey. AXELOS has defined various paths to upgrade your ITIL® V3 certifications to corresponding ITIL® V4 certificates.

According to a report in CRN, ITIL is one of the top 15 money making certifications of 2015. This reflects its growing popularity among organizations who want professionals to enhance their profit margins by implementing the techniques of ITIL®. The Foundation Certification is also a stepping stone for certifications such as ITIL Managing Professional and ITIL Strategic Leader, which can help further enhance the IT service management of organizations.

ITIL® 4 today translates to big opportunities. Organizations realize that implementing ITIL® 4 techniques can help improve efficiencies by streamlining processes and facilitating communications between team members and stakeholders. This ensures maximum utilization of resources for project improvement.Organizations are therefore on the lookout for ITIL® qualified professionals and this in turn has increased the earning potential of such individuals by 17%, according to Indeed.com.

Below are the certification levels in ITIL V4:

  • ITIL Foundation
  • ITIL Specialist modules (3)
  • ITIL Strategist
  • ITIL Leader
  • ITIL Master

One of the main characteristics of the new ITIL 4 certification scheme is that it is now formed by two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL).

To become an ITIL Managing Professional (ITIL MP), you must complete the following modules:

  • ITIL 4 Foundation
  • ITIL Specialist: Create, Deliver & Support
  • ITIL Specialist: Drive Stakeholder Value
  • ITIL Specialist: High Velocity IT
  • ITIL Strategist: Direct, Plan & Improve

To become an ITIL Strategic Leader (ITIL SL), you must complete the following modules:

  • ITIL 4 Foundation
  • ITIL Strategist: Direct, Plan & Improve
  • ITIL Leader: Digital & IT Strategy

In order to be eligible to become an ITIL Master, you must have both the ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations.

The ITIL® framework is comprised of a series of qualifications focused on different aspects of ITIL® best practices to various degrees of depth and detail. By completing each level of certification, credits are awarded which are needed to take you to the next qualification level. The five different certification levels within the scheme are:

  1. Foundation level- The entry level of qualification
  2. Practitioner level- It provides the ability to adopt and adapt in ITIL® organizations
  3. Intermediate level- This level offers a module pattern providing a different focus on IT service management.
  4. Expert level- This is targeted at candidates who are interested in acquiring enhanced knowledge of the ITIL® scheme.
  5. Masters level- The final stage is the Masters level. Here you get to prove all you have learned in the previous stages. You must attempt and pass a qualifying exam for each level in order to achieve the certification.

There are certain prerequisites which you need to check while searching for the best ITIL® V4 Certification Trainer. They are:

  • You should check if the trainers are ‘ITIL Master Certified’ and are Senior Consultants.
  • The trainer must provide support before, during, and after the exam.
  • Going further, you should check the total years of experience of the trainer in the field.
  • You should also try to find out about the attitude of the trainer towards the candidates.
  • Apart from the points listed above, you should also try to learn about the facilities provided by the trainer for learning.
  • You should further consider the Certification Exam Preparation techniques adopted by the trainer.
  • Finally, you should find out information about the fee structure of the ITIL® V4 Certification Trainer.

ITIL gets updated regularly to meet ever-growing expectations and competition. The latest version is the ITIL V4. The framework has been upgraded to guide business companies in addressing new service management challenges. It also assists them inefficiently using modern technology to its highest ability. Flexibility, integration and coordinated systems have been given priority while designing this version.Purpose & Focus of ITIL V4The ITIL framework can be embraced by every type of business, irrespective of the sector, that wants to provide high quality and service, and enhanced customer experience. The framework will guide them not only in addressing management challenges but to effectively overcome them. The concepts are so developed that organizations or individuals can apply them to real-world business or enterprise challenges and ensure quick and effective solutions. ITIL V4 will assist in governing as well as managing every possible IT-enabled service.

To become an ITIL® Managing Professional (ITIL® MP) you need to take up the following examination modules:

  • ITIL 4 Foundation
  • ITIL Specialist: Create, Deliver & Support
  • ITIL Specialist: Drive Stakeholder Value
  • ITIL Specialist: High Velocity IT
  • ITIL Strategist: Direct, Plan & Improve

To become an ITIL® Strategic Leader (ITIL® SL) you need to take up the following examination modules:

  • ITIL® V4 Foundation
  • ITIL® V4 Strategist: Direct, Plan, and Improve
  • ITIL® V4 Leader: Digital and IT Strategy.

To become an ITIL® Master you need to complete the modules under both the above-mentioned designations, namely, ITIL®  Managing Professional (MP) and ITIL®  Strategic Leader (SL).

The service value system (SVS) is a key component of ITIL 4 and facilitates the co-creation of value through all the components and activities of an organization. The SVS forms an ecosystem by linking with other organizations, creating value in parallel for those organizations, their customers and stakeholders. ITIL SVS majorly focuses on these components – ITIL service value chainITIL guiding principlesITIL practicesGovernance Constant growthThe ITIL service value chain implements a working model for the production, delivery and constant growth of the services. The model consists of 6 key elements that can be linked together using various ways hence creating numerous variants of the value stream. In order to address the requirements of multimodal service management, the value chain is made flexible enough to be easily adapted through various methods like centralized IT and DevOps. It is this flexibility that allows the company to focus on its constant growth as well as to satisfy the ever-changing demands of the industry.ITIL practices assist in developing the service value chain by expanding their flexibility. To support the ITSM practitioners with a complete toolset, every ITIL practice supports multiple service value chain activities.An organization’s behavior and the fundamental base play a major role in guiding its growth. This is why the ITIL guiding principles are implemented as they assist in building a productive environment through day-to-day activities. They make sure that everyone in the organization is on the same page and is working towards achieving a unified vision. The governing body supervises and shares some specific guidelines and strategies with the organization to improve productivity. The governance also helps in improving coordination among the members and hence boosting the company-value. The ITIL SVS is backed up by the constant growth models and procedures to keep up with the continuous changes and upgradations. This improves the adaptability and helps the organization to be versatile.

ITIL Service Value Chain (ITIL SVC): The SVC is an operating model for service delivery through six core activities, which can be combined in different ways to provide a flexible set of value streams. These six key activities of the Service Value Chain are Plan, Improve, Engage, Design and Transition, Obtain/Build, and Deliver and Support. All the entities in the chain share a common goal and customer satisfaction is the highest priority. Some of the benefits of ITIL SVC are:

  • Innovation Advantage: Through the innovation value stream, the organization always holds a competitive lead over its rival. The innovations can be in terms of business or operations.
  • Support Advantage: The ITIL support value stream helps increase productivity and reduce disruptions by efficiently managing the incidents.
  • Transparency: Instead of relying on multiple processes, one can just keep the focus on the value stream chain and deliver value to the business while ensuring transparency in all activities.

ITIL Practices and Guiding Principles: ITIL V4 consists of the best practices used in the IT industry for seamless and increased productivity. Some of its benefits are:

  • ITIL V4 offers a stronger alignment between the IT and business aspects within an organization.
  • With an increase in productivity, costs are also gradually brought down, thus, making it cost-effective as well.
  • Through its incident and problem management, ITIL V4 aims to manage and reduce risks both from business as well as IT perspective.

Governance and Continual improvement: The governance and CSI aim that services should always adhere to quality standards and should also respond appropriately to customer need changes. Its key benefits are:

  • Helps in providing better metrics and measurements for reporting purposes.
  • Increases the quality and efficiency of the services.
  • Defines responsibilities and roles for the team.
  • Fills the gap between the customer and business needs.

ITIL V4 aims to reduce the gap between the customer and service provider through a holistic approach. ITIL V4 framework, while retaining the former 4 P’s of ITIL (People, products, partners, and processes), redefines them to be more customer sensitive.All 4 of these dimensions are significant for creating value for the stakeholders which is why each component of SVS should adhere to these dimensions. The 4 dimensions of Service Management in  ITIL V4 are:

  • Organizations and People: As the name suggests, these dimensions cover the case of ‘people’ or the professionals implementing it as well as the organization itself. It specifies that each person should be aware of his/her role to maximize their contribution to the service. It supports the corporate culture as well as the optimum level of staff capacity and competence.
  • Information and Technology: The information here being talked about is the information used in the service itself be it any – supporting information or knowledge. This information is imperative for the management of services. Technology includes:
    • AI/ML
    • Use of Mobile platforms
    • Automation Testing
    • Continuous Integration/Development/Deployment solutions
  • Partners and Suppliers: For every service, there are partners and suppliers who are directly involved in designing, deployment, supporting, and even the continual improvement process. The suppliers interact with the organizations and use their relationship to create value for them.
  • Value streams and processes: Value Streams are generally a stream of steps which are integrated together to create value through products and services. The processes underpin these streams and produce output with given activities input.

 

The  ITIL® framework is fundamentally built around 5 pillars of service management, or modules, namely –

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

Each of these modules contains a large number of  ITIL® processes and roles. In order to efficiently run IT service management, it is imperative that everyone knows what their role is and what is expected from them.We will be, thus, discussing the roles in these 5 Service lifecycle modules.

  1. Service Strategy: As the name suggests, this module sees what a business needs and what it does not not. After gathering this information, it develops a strategy in order to create business value. Below are some of the roles that fall under this module:
    1. Service Strategy Manager
    2. IT Steering Group (ISG)
    3. Financial Manager
    4. Demand Manager
    5. Business Relationship Manager
  2. Service Design: To meet new business requirements, this module is used. Its purpose is to design appropriate services catering to business needs. The designing process involves architecture, policies, processes, and documentation as well. There are many roles that fall under this category:
    1. Service Design Manager
    2. Service Catalogue Manager
    3. Service Level Manager
    4. Risk Manager
    5. Capacity Manager
    6. Availability Manager
    7. IT Service Continuity Manager
    8. Information Security Manager
    9. Compliance Manager
    10. Enterprise Architect
    11. Supplier Manager
  3. Service Transition: This section’s aim is to ensure that changes to services as well as service management processes are rolled out smoothly. It is  also responsible for building and deploying IT services. Roles that fall under this section are:
    1. Application Developer
    2. Change Advisory Board (CAB)
    3. Change Manager
    4. Configuration Manager
    5. Emergency Change Advisory Board (ECAB)
    6. Knowledge Manager
    7. Project Manager
    8. Release Manager
    9. Test Manager
  4. Service Operation: This module handles execution and day-to-day operations for running the services. It also helps deliver the services according to the agreed terms. It also helps reduce everyday costs while improving service quality. Roles that follow this module are:
    1. IT Operations Manager
    2. Incident Manager
    3. 1st level Support
    4. 2nd level Support
    5. Major Incident Team
    6. Incident Manager
    7. Access Manager
    8. Problem Manager
    9. IT Operations Manager
    10. Facilities Manager
    11. Technical Analyst
  5. Continual Service Improvement: This module is responsible for continuously improving the services. It does so by learning from failures/successes of past services. Few roles that work for this module are:
    1. CSI Manager
    2. Process Architect
    3. Process Owner
    4. CSI Manager

According to Axelos ITIL V3 Certification will remain valid till June-2020. So you can take up the ITIL V3 Certification training till June-2020.AXELOS will continue allowing the end-learners to collect ITIL® V3 Intermediate credits to enable the transition to ITIL Managing Professional. Therefore, AXELOS will continue maintaining exams, accrediting candidates, and publishing books for ITIL® V3 until June 2020. Companies are interested in hiring ITIL V4 professionals who follow the best and latest practices in service management, so it is in your best interests to transition to V4.

ITIL® V4 has evolved from ITIL® V3. It provides a flexible and practical transition that enables organisations to adopt new approaches to work demanded by the modern digital world.Even though AXELOS has recently introduced the ITIL® V4 version , ITIL® V3 still continues to be relevant and in demand for millions of IT practitioners across the globe. In case, you have taken the ITIL® V3 Foundation, it is recommended that you take ITIL® V4 Foundation in order to make a transition to the new scheme.

If you have achieved 17 or more credits by completing the modules under ITIL® V3 Intermediate scheme then the next recommended approach aligned with ITIL® V4 is that you should make the transition from V3 to V4 through the ITIL® Managing Professional Transition module.

There are two options for you to continue your ITIL journey after completion of your ITIL® V3 Intermediate Service Lifecycle modules. They are:Option 1: If you have achieved 17 credits or more since the ITIL® V3 Foundation then you are eligible to take the ITIL® V4 Managing Professional Transition module. This will help you to fast track past the V3 MALC course and exam. You don’t need to take the Managing Across the Lifecycle (MALC).Option 2: If the credits earned by you don’t match the 17 credits required to take the ITIL® V4 Managing Professional Transition module, then you can continue to collect the V3 credits for an easier transition to ITIL® V4.

Once you complete your ITIL® V3 Intermediate Service Capability modules, you can choose either of the following approaches to continue your ITIL journey:

  • In case you have less than 17 credits which is mandatory for you to take the ITIL® V4 Managing Professional Transition module, you should continue with the V3 schemes in order to achieve the required credits.
  • If you have earned 17 credits or more since the ITIL® V3 foundation then you can avoid the V3 MALC course and exam and directly make a transition to the ITIL® V4 Managing Professional Transition module.

There are two recommended options for you to make the transition to ITIL® V4 if you are an ITIL® V3 Practitioner with 3 credits. They are:

Option 1: You can take the ITIL® V4 Foundation and choose a module from any of the designations based on your area of interest. This will help you to become either an ITIL® Specialist, Strategist, or Leader.

Option 2: You can also collect 17 credits from ITIL® V3 to become eligible to take the ITIL® Managing Professional Transition module. This would also help you to get past the ITIL® V3 MALC and its exams.

You need to fulfill certain requirements in order to take up the modules under ITIL®  Managing Professional (ITIL® MP) designation in ITIL V4. They are as follows:

  • You can take up the modules under ITIL®  Managing Professional (ITIL® MP) if you are an ITIL® V3 Expert. It is advisable for you to take up this transition before June 2020 in order to keep up your ITIL® credentials.
  • Another way to take up the modules is to start from ITIL® V4 Foundation. Even if you have an ITIL® V3 Foundation under your belt, AXELOS recommends you to make a transition to ITIL® V4 Foundation.
  • If you have an ITIL® V3 Practitioner or an Intermediate and have achieved 6 or more credits then it is recommended for you to continue collecting V3 credits for an easy transition to ITIL® V4 and gain the ITIL®  Managing Professional. You need to reach 17 credits to be eligible to take the modules under this designation.

IT practitioners who are a part of the digital and technology teams across businesses are targeted under ITIL®  Managing Professional (ITIL® MP) in ITIL V4. The major role of the Managing Professional stream is to provide inputs on technical and practical knowledge required to successfully run IT projects, workflows, and teams.

Yes. You can continue your ITIL journey by using your ITIL  Practitioner credits earned in ITIL V3 Certification Scheme/levels. Now you hold 2 credits from ITIL V3 2011 Foundation & 3 Credits from ITIL Practitioner. So, as you have a total of 5 credits, this makes you eligible to approach ITIL Intermediate Level. You need to choose between the ITIL® Service Lifecycle modules and ITIL® Service Capacity Modules to earn 17 credits including the previous ones to take up ITIL® MALC.This is the old approach followed.But AXELOS recommends taking ITIL®  Managing Professional (ITIL® MP) instead of ITIL® MALC which is a part of the ITIL® V4 certification scheme.Of course, you are eligible to take the ITIL®  Managing Professional Transition module with the 17 credits earned by you from ITIL® V3 2011 Foundation, ITIL® Practitioner, and the ITIL® Intermediate. Explore the Credit system for each of the ITIL® V3 Modules.

Yes, AXELOS has recommended a few standard modules which should be completed in order to become an ITIL®  Managing Professional. They are:

  • ITIL® V4 Foundation
  • ITIL® Specialist Create, Deliver, and Support
  • ITIL® Specialist Drive Stakeholder Value
  • ITIL® Specialist High Velocity IT
  • ITIL® Strategist Direct, Plan, and Improve.
The ITIL® Managing Professional is a part of the ITIL® Transition Module and you can become one if you are an ITIL® V3 Expert or have 17 credits or more.

Yes, the following modules have been recommended by AXELOS in ITIL® V4 to become an ITIL® Strategic Leader:

  • ITIL® Strategist Direct, Plan, and Improve
  • ITIL® Leader Digital and IT Strategy

The recommended approach to become an ITIL® Strategic Leader is that once you become an ITIL® Managing Professional, you need to complete all the modules under it.

The ITIL® Managing Professional Transition Module provides an opportunity to the ITIL® V3 Experts to align their ITIL® V3 certification to ITIL® V4 in order to continue their ITIL journey.  As this is a part of the V4 modules which are being introduced in 2019, it is the latest version and will hold good for a while.

ITIL® Strategic Leader recognises the value of ITIL® for all digitally enabled services and not just for IT operations. The major role of an ITIL® Strategic Leader includes the demonstration of a clear understanding of how IT directs and influences business strategy.

If you are planning in continuing your ITIL® journey after getting the designation of ITIL®  Managing Professional then AXELOS recommends that you should pursue the ITIL® Strategic Leader stream.Once you achieve the ITIL® Managing Professional designation, you need to complete the ITIL® Leader Digital and Strategic module under the ITIL® Strategic Leader stream to qualify as an ITIL® Strategic Leader.

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ITIL® is a systematic series of certifications through various levels, that provides a module pattern to the ITIL® framework. This is comprised of a series of qualifications focused on the various aspects of ITIL® practices to various degrees of depth and detail. It is beneficial to people interested in IT management. With this certification:

  1. A better understanding of how to enhance IT services within an organization is achieved.
  2. Students will acquire a basic understanding of the ITIL® framework.
  3. It can help people working in an organization that has adapted to the ITIL® and need to be more informed about IT service management.

If you’re already certified in ITIL V3 Foundation, the following approaches help to become ITIL® V4 Master:a) You need to earn 17 credits from the modules under ITIL® V3 scheme which makes you eligible to take the ITIL Managing Professional transition module in order to migrate to the ITIL® V4 scheme.b) Once you achieve the ITIL® V4 Managing Professional designation then you should also pursue the ITIL® V4 Strategic Leader. You can opt for ITIL® V4 Master once you complete the modules under both the designations.AXELOS has introduced ITIL® V4 with a few new modules which you need to take up to become an ITIL® Master. Once you complete the ITIL® V4 Foundation, you need to complete the modules under both the designations in order to become an ITIL® V4 Master.The ITIL® V4 modules recommended by AXELOS to become an ITIL® V4 Master are as follows:

The ITIL® qualification scheme equips IT professionals with the knowledge of best practices for the efficient execution of IT services and the improvement of service delivery to businesses. Its training focuses not only on technology or processes but also on the capability of the personnel using the technology and deploying the services.

The ITIL® qualifications are designed to help customers get value from IT services and ensure that organizations manage their services better in order to grow. The guidelines follow an end-to-end approach and critically assess and find optimal solutions to manage the entire service life-cycle, from requirements identification to the design and creation of the solution or service.

The ITIL® framework is comprised of a series of qualifications focused on different aspects of ITIL® best practices to various degrees of depth and detail. By completing each level of certification, credits are awarded which are needed to take you to the next qualification level.

The five different certification levels within the scheme are:

  1. Foundation level- The entry level of qualification
  2. Practitioner level- It provides the ability to adopt and adapt in ITIL® organizations
  3. Intermediate level- This level offers a module pattern providing a different focus on IT service management.
  4. Expert level- This is targeted at candidates who are interested in acquiring enhanced knowledge of the ITIL® scheme.
  5. Masters level– The final stage is the Masters level. Here you get to prove all you have learned in the previous stages. You must attempt and pass qualifying exams for each level in order to achieve the certification.

The factors which you should look for while searching for the best ITIL® V4 Certification Training Institute are the same around the globe. There are a few prerequisites which you must consider while looking out for the best ITIL® V4 Certification Training Institute. They are:

  • The Training Institute must have accreditation from PeopleCert, APMG, and PECB.
  • The Training Institute must have AXELOS Accredited courseware that is being used by various partners, internationally.
  • You must also ensure that the Training Institute has a high passing rate.
  • The trainers and consultants must be accredited and experienced in the field.
  • You should also ensure that you are provided with an exclusive Pre-Courseware to come up with more specific queries.
  • Moreover, you should check if the training is hands-on and offers consulting exposure, role plays, live case studies. It should not be confined to theory and slides alone.
  • Finally, you should feel assured that you’re getting value for your money that you have spent to get the ITIL® V3 2011 Certification.

There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:

  1. ITIL® Foundation
  2. ITIL® Service Operation (SO)
  3. ITIL® Service Strategy (SS)
  4. ITIL® Intermediate Service Design (SD)
  5. ITIL® Service Transition (ST)
  6. ITIL® Continual Service Improvement (CSI)
  7. ITIL® Intermediate MALC Managing Across Lifecycle
  8. ITIL® Expert

The Capability modules route covers the following certifications:

  1. ITIL® Foundation
  2. ITIL® Release Control & Validation(RCV)
  3. ITIL® Service Offerings and Agreements
  4. ITIL® Operational Support and Analysis
  5. ITIL® Planning Protection and Optimization (PPO)
  6. ITIL® Intermediate MALC Managing Across Lifecycle
  7. ITIL® Expert

A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.

The examination has certain parameters which the candidate must qualify in order to be eligible to receive the  ITIL® foundation certification.

Type

The Question types are MCQ or  Choice Questions. It consists of 40 questions.

These questions are picked from the  ITIL® Foundation Certification question bank.

Duration

The time limit provided is 60 Minutes or 1 hour.

Provisions for additional time relating to language

For candidates who are attempting the examination in a language which is not their mother tongue are allocated 15 mins more than the usual duration, making it 75 mins to complete their examination. They are also allowed to use the dictionary.

Prerequisite

Since ITIL® is a competitive and rather tough examination, an Accredited ITIL® Foundation training is recommended. However, it is not a prerequisite.

Supervised

Yes

Open Book

No

Pass Score

Minimum Marks required – 26/40 or 65%

Delivery

This examination is available in two formats. Computer-based or Paper-based format.

ITIL V4 has been anticipated to solve the problem which was highlighted in ITIL V3 – the inability to keep up with the new technological advancements in the IT industry. Some of the benefits of ITIL V4 framework compared to the ITIL V3 framework are-

  • It includes all the best things from ITIL
  • It is flexible to work with other technologies and methods
  • Provides a comprehensive approach for co-creating value for your customers
  • Helps lay the course for the modern digital world

ITIL® V4 Framework comprises of two key components, namely, ITIL® service value system (SVS) and the four dimensions model. The benefits of the newly introduced ITIL® Framework are as follows:

  1. The ITIL® SVS of the ITIL® Framework facilitates the integration and coordination of the components and activities which enables an organization to create value through IT-enabled services.
  2. ITIL® SVS further provides a strong, unified, and value-focused direction for the organisation.
  3. An organisation can ensure its SVS to remain balanced  and effective by giving an appropriate focus on each of the dimensions under the four dimension model of the ITIL® Framework.

The certification is used to achieve quite a number of goals in the industry. Some of the benefits are:

  • The ITIL® certification increases the value of the professional in the labor market.
  • It provides the platform to stand apart from the multitude of uncertified IT professionals in the industry.
  • It is a medium for learning how to properly utilize ITIL® tools and their techniques, improve efficiency and effectiveness at the workplace, and get recognized for your expertise by your peers both inside and outside the organization.

Businesses who have adopted ITIL® can vouch for its numerous benefits. Some of them include improved customer satisfaction, better communication flow, reduction in external and internal cost, business productivity and competent IT staff. ITIL®, in short, helps businesses provide quality services. It also helps them manage business risks by preventing and resolving service disruption.ITIL® has helped organizations improve the relationship they have with their clients.  It brings your business alive because it ensures the software and hardware systems are all working in sync to enhance overall efficiency and productivity. ITIL® is a framework that makes business activities easier, effective and efficient.

If you have 17 credits from the ITIL® V3 Certification Scheme, AXELOS strongly recommends the ITIL® Managing Professional (ITIL® MP) instead of ITIL® MALC. ITIL® MALC was a part of ITIL® V3 and is unavailable in ITIL® V4.

Yes, AXELOS recommends that it is mandatory for you to complete all the modules under ITIL® V4 Managing Professional (ITIL® MP) and ITIL® V4 Strategic Leader (ITIL® SL) designations in order to become an ITIL® Master.

You will get 16 PDUs (or 25 PDUs on completion of classroom training + 9 hours of ITIL® e-learning).

The ITIL® certification can benefit anyone who is interested in IT service management. It should be acquired for the following reasons:

  1. The certification will enable one to have a sound understanding of the ITIL® framework.
  2. It would assist those who have already adopted the ITIL® style to improve on their skill set in contributing to ongoing service improvement within the organization.
  3. It will help IT professionals enhance IT service management within the organization.
  4. It can help in acquiring the right skill set and qualifications needed for a chosen ITSM career

PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.

There is no fixed cost of the ITIL® certification. However, to determine the certification cost, two major components will have to be combined- the ITIL® exam cost and The ITIL® training cost. Other costs that are also included in the certification cost are the ITIL® study guide and the ITIL® practice tests. The ITIL® Certification cost depends on some other factors and these would cause a variation in price, such as the mode of the exam to be taken and the country of residence.

India: An instructor-led training for your ITIL® V4 Certification would cost you roughly around INR 19,999 in India.US: Taking an instructor-led training for ITIL® V4 Certification in the US would cost you around $700.
UK: You can take an instructor-led training to get your ITIL® V4 Certification by spending around £925 in the UK.

Classroom training for ITIL® V4 certification in India would cost you around INR 19,999. These training usually take place for 2 days. You need to spend around $1,299 to take up classroom training for ITIL® V4 certification in the US. Taking classroom training for ITIL® V4 certification in the United Kingdom will cost you around £465. You can avail it from one of the leading training providers

No, your course fee includes the ITIL exam fee (does not apply for LVC)

ITIL® has become a standard in IT service management. Some of the key capabilities which  ITIL® offers to organizations are:

  • Supporting all kinds of business outcomes
  • Enabling business change
  • Managing risk in line with the business needs
  • Optimizing the customer experience
  • Showing value for money
  • Continually improving the services by learning from success/failures of past services

EXIN is a renowned exam and certification institute that has certified millions of professionals in digital skills for tomorrow’s world. EXIN certifications assess and validate the competencies of professionals and organizations in different industry sectors across the world, and are in high demand.Popular EXIN programs include VeriSM™, Agile Scrum, DevOps, SIAM™, Information Security Management, Data Protection (based on GDPR), Cybersecurity, Data Center Management and Cloud Computing and e-CF® NEXT, among others.

The exam format for ITIL® V4 is an objective test pattern with no negative marking. There are 40 questions and you need 26 marks ( 65%) out of 40 to pass. The duration is 60 minutes and it’s a closed book exam.

In order to become an ITIL® Foundation certified professional, one has to appear for the one hour online ITIL® Foundation certification examination that is held on the last day of the training. The exam itself is a one-hour online examination comprising of 40 questions. You have to score 26 marks (65%) to attain the certification. You will be awarded 2 credits for the same.

The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.

There are two ways through which a candidate can take the exam. The first and most common way is to join an ITIL training course with an Accredited Training Organization. After the end of your training, you will take up the examination. The second option is to do self-study. Once you have covered all the units, you can schedule the exam. Either way, in order to achieve the ITIL® Foundation certificate, you have to clear the examination.

The ITIL examinations are administered by AXELOS and the governing bodies under them. They usually declare the exam fees by the end of the year.Due to their constant upgradations of the syllabus and content, the fees of exam keep changing.

ITIL® Foundation exam is an entry-level certification exam for IT personnel who are interested in boosting their skills in Information Technology Service Management. The ITIL® Foundation exam fee varies for different countries. In the United States, the exam fee is $314; while it costs £269.00 in the United Kingdom, $314.00 in Canada and AU $395 in Australia. You can get more information about the exam fee from your accredited training course provider in the country you intend to take the certification exam.

There are 40 questions in the ITIL V4 Foundation Certification Exam.

In the ITIL® V3 2011 Foundation exam, there are a total of 40 multiple-choice questions that must be attempted within a duration of 1 hour. These questions are based on the ITIL® framework and life-cycle concepts and are a test of a student’s ability to understand them. The pass mark in percentage is 65% so a student must answer 26 questions correctly. The ITIL® V3 Foundation exams are both computer and paper-based and can be taken at any of the Accredited Training Organizations (ATO) of Axelos, who are the ITIL® course and examination administrators.

The exam comprises 40 single answer multiple choice questions that vary in style. Here are examples of some different styles of questions:

  1. Single statement negative question e.g. which of these is NOT a concept in availability management?
  2. Single statement positive questions e.g. which of these is a function?
  3. Single statement comparative questions e.g. Which of these is the best definition of a process?
  4. Multiple statement questions e.g. Which of these is a process as defined by ITIL®?. (WITH 2 CORRECT ANSWERS) and other options.

You can register for your ITIL® V3 2011 Foundation exam session on Prometric. In order to so, you need to log in to www.prometric.com and then follow the following steps to register for your respective exam:Step 1: Once you log in to the Prometric page, you need to click on the ‘SCHEDULE MY TEST’ option which you can find on the slider of the home page.Step 2: That will lead to a page where you need to choose the test sponsor for your ITIL® V3 2011 Foundation exam. The test sponsor for ITIL® V3 2011 Foundation exam is PeopleCert.Step 3: Clicking on the test sponsor’s name will lead you to the product page of PeopleCert where you will be able to find all the exams which are conducted by PeopleCert.Step 4: Next, you need to click on the ‘SCHEDULE MY TEST’ option available on the page.Step 5: That would take you to a page where you need to select your country. You need to select ‘INDIA’ from the list to schedule your appointment for ITIL® V3 2011 Foundation exam. After selecting the country you need to click on ‘Next’.Step 6: Once you click ‘Next’, you will land on a page which consists of information on registration requirements and what you need to bring to the testing center. After reading the information, click on ‘Next’.Step 7: The above step leads you to another information page which consists of the Privacy Policy Review. You must agree to the conditions mentioned on the page and click on ‘Next’ to proceed to the next page.
Step 8: In the next page, you must confirm if you are pre-approved for testing accommodation for the exam.
Step 9: In this step, you are asked to provide your Eligibility ID and the first 4 characters of your Last Name.
Step 10: Once the above information matches, you’ll end up on a page where you need to choose the date and time of your choice. In fact, this page will let you know the available options to choose the date and time for your exam.
Step 11: Your appointment is complete after your appointment verification process is over, once you choose your test center and provide other additional information

You need 26 marks (65%) out of 40 to pass the ITIL V4 Foundation Exam.

The pass mark for ITIL® V3 Foundation 2011 is 65%. Out of 40 questions, candidates are expected to answer 26 questions correctly to get the required pass mark and be awarded the Foundation certification.It is easier to work towards this requirement compared to other higher levels, and with some sincere effort, most candidates can clear this level. Considering its low pass mark, a lot of IT personnel can move on to the Practitioner level in no time.

The usual timeline varies according to the examination center and training provider. However, the average timeline remains the same. Once the examination is over, the candidate will receive the results. The timeline of the result depends on the mode and type of examination. If it’s a computer-based examination, the results are delivered immediately but if it’s an essay response examination, it takes 4-8 weeks for the candidate to obtain his/her result. If the candidate has cleared the examination, he/she will be eligible to receive the  ITIL® certification.

In the case of web-based or computer-based examinations, the official certification takes 2 to 4 weeks to reach the candidate as it is supplied from the official Examination Institute. If the candidate doesn’t receive the certificates within the mentioned timeline, it is highly prudent to contact their respective training providers or examination institute. For long written exam or essay response examinations, the timeline to acquire the certification increases from 4 to 8 weeks.

Yes, you can schedule your appointment for the ITIL® V3 2011 Foundation exam through  Pearson VUE. The following steps will guide you to schedule your ITIL® V3 2011 Foundation exam:Step 1: First, you need to log in to www.pearsonvue.com. Step 2: Once you log in, you need to choose the correct exam from the list and then choose the language for the exam and click next.Step 3: In this step, you can locate your nearest test center and schedule the exam. You need to click ‘Next’ to schedule an appointment once you choose the center.Step 4: Once you land on the next page, choose the center, date and time which suits you. Click ‘Select Appointment’ and then click ‘Next’.Step 5:Clicking on ‘Next’ will take you to the payment page. You can enter your voucher number at the bottom of the page and click ‘Apply Voucher’ and then click ‘Next’. Your exam is scheduled now.

The ITIL® V3 Foundation exam is for those who want to learn the key elements, concepts, and terminologies in ITIL® service management. It is an entry level qualification which offers you a general knowledge of ITIL® service management.The duration of the exam is just 60 minutes and comprises 40 questions which consist of multiple-choice questions. You will be required to score 65% or more to pass this exam. This implies that you need to answer a minimum of 26 questions correctly from 40 questions.

Zeedup team will help you in every way possible so that you can smoothly apply for the exam without any inconvenience.

Duration –Once you obtain the voucher, it is valid for 12 months or 1 year since the effective day. For ITIL® Examination, the voucher is available in two different languages  –

  •  ITIL® Foundation (English)
  •  ITIL® Foundation (JPN)

Conditions – These vouchers are not customizable or personalizable. It means that the voucher has to be used according to the examination guidelines.

Pricing – The voucher price includes additional charges with the addition of VAT.

The best thing about the ITIL examination is that there is no particular exam date. Once you feel you are prepared, you can book the exam and select a date as per your convenience.

This is a closed book exam, and electronic devices are not allowed.

The timeline can differ from center to center, but the average time remains the same. For particular details, it is advised to communicate with the Examination Institution or Training Provider directly.We have the whole process figured out for you-

  • After you have finished the exam, the Accredited Training Provider will provide you with a result paper.
  • If the exam was web-based or computer-based MCQ (Multiple Choice Questions), the result will be produced immediately.
  • For those attempting the essay response examinations, the results will reach them within 4 to 8 weeks.
  • Candidates who don’t receive their results within the mentioned timeline are strictly advised to contact their respective training providers or Examination Institutes.